This Cookie Policy explains how Pabble ("we", "our", or "us") uses cookies and similar tracking technologies on pabble.app and within the Service dashboard. It should be read alongside our Privacy Policy, which provides broader context on how we handle personal data.
1. What Cookies Are
A cookie is a small text file that a web server places on your device when you visit a website. Cookies allow the site to recognise your browser on subsequent visits, remember choices you have made, and understand how different pages are used. They are not programs and cannot execute code or carry viruses.
This policy also covers comparable technologies, such as local storage, session storage, and tracking pixels, that serve similar purposes to cookies.
2. Why We Use Cookies
Without cookies, core parts of the Service would not function. Beyond necessity, cookies help us:
- Keep you authenticated across page loads and browser sessions.
- Persist your workspace preferences, such as theme, sidebar state, and last-used form settings, so you don't have to reconfigure them each visit.
- Understand which features are being used, where users encounter friction, and how overall platform performance compares across time.
- Detect and block suspicious activity that may indicate fraud or a compromised account.
- Attribute visits from marketing campaigns so we can measure which channels bring users to the platform.
3. Categories of Cookies We Use
Strictly Necessary
These cookies are essential for the Service to operate. They manage your authenticated session, prevent cross-site request forgery, and enable form rendering for your respondents. Blocking these cookies is not possible without breaking core functionality; they are deployed without requiring your consent.
Functional
Functional cookies remember personalisation choices you have made, including display preferences, notification settings, and the state of collapsible interface elements. They are not strictly required but make the Service more convenient. You can disable them via browser settings or our consent interface without losing access to core features.
Analytics and Performance
We use analytics cookies to collect anonymised data about how the platform is used in aggregate: which pages are visited most, where sessions end, how long key tasks take to complete, and which errors appear frequently. This data does not identify individual users and is used solely to guide product improvements. We use PostHog as our analytics provider; you can opt out via the consent banner or your browser's privacy settings.
Marketing and Attribution
If you arrive at pabble.app via an advertisement or a referral link, we may set a cookie to record which campaign or channel brought you here. This attribution data helps us understand the return on our marketing spend. We do not use your form response data for targeted advertising and do not share behavioural profiles with advertising networks.
4. Third-Party Cookies
Some cookies are placed by third-party services we embed within the platform. These include:
- Analytics providers (e.g., PostHog), to collect usage telemetry under our configuration. These providers act as data processors and are contractually prohibited from using the data for their own purposes.
- Payment processors: during checkout flows, our payment provider may set cookies to detect fraud and maintain a secure payment session. These cookies are governed by the payment provider's own cookie policy.
We do not embed social media tracking pixels or advertising exchange scripts on pabble.app.
5. Cookie Duration
Cookies we set fall into two duration categories:
- Session cookies: exist only while your browser window is open and are deleted automatically when you close it. Primarily used for temporary session state.
- Persistent cookies: remain on your device for a defined period after the browser is closed. Authentication tokens typically persist for up to 30 days; preference cookies may last up to 12 months; analytics identifiers are typically set for 12 months.
6. Your Choices and Controls
Consent Banner
On your first visit to pabble.app, we show a consent banner that lets you accept or decline non-essential cookie categories (functional, analytics, and marketing). You can update your preferences at any time via the cookie settings link in the site footer.
Browser Settings
Every major browser offers controls to block, delete, or restrict cookies. Refer to your browser's help documentation for instructions. Note that blocking strictly necessary cookies will prevent the Service from functioning correctly, you may be unable to log in or use the dashboard.
Analytics Opt-Out
PostHog, our analytics provider, offers an opt-out mechanism. You can also enable a "Do Not Track" setting in your browser (see below). When either signal is detected, we disable analytics data collection for your session.
7. Do Not Track
Some browsers send a "Do Not Track" (DNT) header with every request. Unlike many platforms, we honour this signal: when we detect a DNT header we do not deploy analytics or marketing cookies for that session. Strictly necessary and functional cookies are still set, as they are required for the Service to operate.
8. Cookies in Forms You Publish
When you embed a Pabble form on your own website, the form frame may set a session cookie to maintain submission state (e.g., saving progress in multi-step forms). This cookie does not track visitors across sites and expires when the session ends. If you collect personal data through your forms, you are responsible for disclosing this cookie usage in your own privacy and cookie notices.
9. Policy Updates
We review this Cookie Policy when we add new cookies, change providers, or update our consent mechanisms. The date at the top of this page reflects the most recent revision. Significant changes will be flagged via the consent banner and, where appropriate, by email.
10. Contact Us
If you have questions about our use of cookies or want to exercise your rights under applicable privacy law, email us at harshkanjiya001@gmail.com.